Terms & Conditions of Sale

1. Introduction

These Terms & Conditions of Sale apply to all quotations, orders and sales of products supplied by Rising Edge Automation Ltd, registered in England and Wales under company number 16400711 (“Rising Edge”, “we”, “our” or “us”).

By placing an order, the customer (“you” or “the Customer”) agrees to be bound by these Terms & Conditions unless otherwise agreed in writing.

These Terms are intended to provide a clear understanding of the responsibilities of both Rising Edge Automation and our customers, ensuring a fair and professional purchasing experience.

2. Definitions

Products means any training system, enclosure, accessory, spare part, documentation or other goods supplied by Rising Edge Automation.

Customer means the individual, organisation, educational institution or business purchasing products from Rising Edge Automation.

Order means the customer’s request to purchase products from Rising Edge Automation.

Contract means the agreement formed when Rising Edge Automation accepts an order.

3. Quotations

All quotations are provided in good faith and remain valid for the period stated on the quotation.

Unless otherwise stated, quotations are valid for thirty (30) days.

Quotations are subject to product availability and may be withdrawn or amended before acceptance.

No contract exists until Rising Edge Automation has confirmed acceptance of an order.

4. Orders & Acceptance

Orders may be placed through our website, by email or by any other method accepted by Rising Edge Automation.

Acceptance of an order occurs when we issue written confirmation or dispatch the products.

We reserve the right to decline any order where necessary, including where products become unavailable or pricing errors have occurred.

5. Prices & Payment

Unless otherwise stated, prices are shown exclusive of VAT, VAT will be charged where applicable, and payment terms will be confirmed on the quotation or invoice.

Products remain the property of Rising Edge Automation until payment has been received in full.

Failure to make payment may result in delayed shipment or suspension of future orders.

6. Delivery

Delivery dates are estimates unless specifically agreed in writing.

Whilst every effort will be made to meet estimated delivery dates, delays outside our reasonable control may occasionally occur.

Rising Edge Automation shall not be liable for losses resulting solely from delivery delays.

7. Inspection & Acceptance of Goods

Customers should inspect products as soon as reasonably practicable after delivery.

If any product has been damaged during transport, contains missing items or appears incorrect, customers should notify Rising Edge Automation promptly so that we can investigate and resolve the issue.

Where possible, photographs of any damage should be provided.

Failure to report obvious transit damage within a reasonable period may affect our ability to pursue claims with the delivery carrier.

8. Risk & Ownership

Risk in the products passes to the customer upon delivery.

Ownership of the products remains with Rising Edge Automation until payment has been received in full.

Until ownership transfers, the customer agrees not to dispose of, modify or resell unpaid goods in a manner that prevents their identification as Rising Edge Automation property.

9. Product Use & Intended Purpose

Rising Edge Automation training systems are designed for educational, demonstration and industrial training purposes.

They are intended to provide practical learning using genuine industrial automation equipment.

Unless specifically agreed in writing, Rising Edge Automation training systems are not intended to form part of live industrial production processes or safety-critical applications.

Customers remain responsible for ensuring products are used safely and appropriately.

10. Warranty

Every Rising Edge Automation Training System includes a comprehensive three-year warranty covering defects in materials and workmanship under normal educational and industrial training use.

Full warranty details are provided within the Customer Support & Warranty Guide, available from the Support & Warranty page.

The Warranty Guide forms part of the support information provided to customers but does not replace these Terms & Conditions.

11. Repairs & Support

Rising Edge Automation is committed to supporting its products throughout their service life.

Where practical, we will continue to provide technical support, repair services, genuine replacement components and engineering-approved replacement parts where original components are no longer available.

Support enquiries should be directed to support@rising-edge.co.uk.

12. Customer Responsibilities

Customers agree to operate products in accordance with supplied documentation, use appropriate power supplies, avoid unauthorised modifications or repairs, use products only for their intended purpose, maintain products in a clean and suitable environment, and package returned goods appropriately where requested.

Failure to follow supplied installation, operating or maintenance guidance may affect warranty eligibility.

13. Returns & Cancellations

13.1 Returns Authorisation

Products must not be returned without prior written authorisation from Rising Edge Automation. Customers should contact us at support@rising-edge.co.uk to request a Returns Authorisation (RA) before returning any goods.

13.2 Business Customers

Unless otherwise agreed in writing, orders placed by business customers are non-returnable where the customer has simply changed their mind. At Rising Edge Automation's sole discretion, a return may be accepted provided that:

• the goods are unused, undamaged and in a saleable condition;
• all original packaging, accessories and documentation are included;
• the return is requested within a reasonable period of delivery; and
• any agreed restocking or carriage charges are paid by the customer.

Acceptance of a return does not oblige Rising Edge Automation to accept future returns under similar circumstances.

13.3 Consumer Customers

Where the purchaser is a consumer and the contract is subject to applicable UK consumer legislation, statutory cancellation rights will apply. Nothing within these Terms restricts or excludes those statutory rights.

13.4 Faulty or Damaged Goods

If goods arrive damaged, defective or fail during the applicable warranty period, customers should notify Rising Edge Automation as soon as reasonably practicable. Repair, replacement or other appropriate remedies will be provided in accordance with our Customer Support & Warranty Guide and applicable UK law.

13.5 Cancellation of Orders

Orders may only be cancelled with the agreement of Rising Edge Automation.

Where manufacture, assembly, procurement or customisation has already commenced, Rising Edge Automation reserves the right to recover all reasonable costs incurred up to the date of cancellation.

13.6 Bespoke and Configured Products

Products manufactured, configured or customised specifically for a customer's order may not be cancelled or returned once production has commenced, except where required by applicable law.

13.7 Statutory Rights

Nothing within these Terms affects any statutory rights available to consumers under applicable UK legislation.

14. Intellectual Property

All intellectual property rights relating to Rising Edge Automation products remain the property of Rising Edge Automation unless otherwise agreed in writing.

This includes, but is not limited to, product designs, enclosure designs, documentation, manuals, training material, graphics, website content, logos and branding.

No part may be reproduced, copied or distributed without prior written permission.

15. Software & Learning Materials

Example PLC programs, HMI projects, exercises, downloadable resources and other learning materials supplied by Rising Edge Automation are provided solely for educational purposes.

Customers remain responsible for verifying the suitability of any software or example programs before using them in any industrial application.

16. Limitation of Liability

Nothing within these Terms excludes liability where exclusion is prohibited by law.

Subject to applicable legislation, Rising Edge Automation shall not be liable for indirect or consequential losses, loss of profit, loss of business, loss of production or loss of opportunity arising from the use of our products.

Our total liability shall not exceed the purchase price of the affected product.

17. Force Majeure

Rising Edge Automation shall not be considered in breach of these Terms where delays or failure to fulfil obligations result from circumstances beyond our reasonable control.

Examples include, but are not limited to, supplier shortages, transport disruption, industrial action, fire, flood, severe weather, power failures, government restrictions or other unforeseen events beyond our reasonable control.

18. Data Protection

Personal information will be processed in accordance with our Privacy Policy and applicable UK data protection legislation.

Information will only be used for purposes relating to the supply, support and administration of customer orders unless otherwise permitted by law.

19. Governing Law

These Terms & Conditions shall be governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales unless otherwise required by applicable law.

20. Contact Details

Rising Edge Automation Ltd

Registered in England and Wales. Company number 16400711.

Registered office: 48 Angerton Avenue, Newcastle upon Tyne, NE27 0TU.

Website: https://rising-edge.co.uk

Support & Warranty: https://rising-edge.co.uk/support

Email: support@rising-edge.co.uk