Terms & Conditions of Sale

1. Scope & Customer Status

These Terms & Conditions of Sale apply to quotations, orders and sales of products supplied by Rising Edge Automation Ltd, registered in England and Wales under company number 16400711 ("Rising Edge", "we", "our" or "us"), unless we expressly agree different terms in writing.

If you are buying wholly or mainly for purposes relating to your trade, business, craft or profession, you are a Business Customer. If you are an individual buying wholly or mainly outside those purposes, you are a Consumer.

Nothing in these Terms limits or excludes rights that cannot lawfully be limited or excluded. Consumer rights take priority wherever these Terms would otherwise conflict with mandatory consumer law.

2. Definitions

Products means any training system, enclosure, accessory, spare part, documentation, software licence arranged by us or other goods supplied by Rising Edge.

Order means a customer's request to purchase Products from Rising Edge.

Contract means the legally binding agreement between Rising Edge and the Customer for an accepted Order.

Bespoke Product means a Product made to the Customer's individual specifications or clearly personalised beyond our standard product configuration.

3. Quotations

Quotations are provided in good faith and are valid for the period stated on the quotation. Unless otherwise stated, quotations are valid for thirty (30) days.

Quotations are subject to component availability, supplier pricing and any assumptions stated in the quotation. We may withdraw or amend a quotation before an Order is accepted.

A quotation is not itself acceptance of an Order unless it expressly states otherwise.

4. Orders & Contract Formation

Orders may be submitted by purchase order, email, our website or another method accepted by Rising Edge. An acknowledgement that an enquiry, purchase order or order request has been received is not acceptance.

Unless alternative credit terms have been expressly agreed, we will not begin procurement, manufacture, assembly or configuration until the required initial payment has been received in cleared funds.

A Contract is formed when Rising Edge issues written acceptance of the Order and any stated condition for the initial payment has been satisfied. For approved credit-account customers, the Contract is formed when we issue written acceptance under the agreed credit terms.

4.1 Customer Purchase Orders and Other Terms

Any terms printed on, linked from or incorporated into a Customer purchase order, procurement portal, supplier onboarding document or similar communication do not amend or replace these Terms merely because we receive, acknowledge or fulfil the Order. Different or additional terms apply only where an authorised representative of Rising Edge expressly agrees them in writing.

If our quotation, written order confirmation or a separately signed agreement expressly varies these Terms, that document will take priority only to the extent of the stated variation.

5. Prices & Payment

Unless otherwise stated, prices are exclusive of VAT. VAT and any agreed delivery, installation or other charges will be added where applicable.

Unless Rising Edge expressly agrees alternative payment terms in writing, our standard payment terms are:

• 50% initial payment - payable against a pro forma invoice before we commit to procurement, manufacture, assembly or configuration for the Order; and
• 50% final payment - payable when the Order is complete and ready for dispatch. Products will not be released or dispatched until the final payment has been received in cleared funds.

The initial payment forms part of the purchase price. It is not automatically treated as a non-refundable deposit. If an Order is cancelled, the treatment of sums already paid is governed by Sections 12 and 13 and by applicable law.

Alternative credit terms may be offered to approved account customers at our discretion. They apply only where Rising Edge has expressly agreed them in writing, for example in the quotation, order confirmation or a separate credit agreement.

Where a Business Customer fails to pay an amount by the agreed due date, Rising Edge may exercise any rights available under the Late Payment of Commercial Debts (Interest) Act 1998 and related legislation, including statutory interest, fixed-sum compensation and qualifying recovery costs where applicable.

If payment is overdue, we may suspend procurement, production, support relating to the unpaid Order or delivery until the overdue amount is paid, provided that doing so does not restrict any non-excludable statutory right.

6. Product Availability & Changes

Industrial automation components can be revised, superseded or become unavailable. Where reasonably necessary, we may propose an equivalent or improved component, layout or technical change that does not materially reduce the Product's stated functionality, quality or learning purpose.

If a proposed substitution would materially change an accepted Order, we will discuss it with the Customer before proceeding. Consumers will retain all rights provided by law.

7. Delivery

Delivery dates are estimates unless we expressly agree a fixed date in writing. We will make reasonable efforts to meet stated timescales and will tell the Customer if we become aware of a material delay.

For Consumer distance sales, goods will be delivered within the period agreed with the Consumer or, where no period has been agreed, normally within 30 days after the Contract is entered into, as required by applicable consumer law.

Delivery charges and the delivery method will be stated in the quotation, order confirmation or invoice where applicable.

8. Inspection, Risk & Ownership

Customers should inspect Products as soon as reasonably practicable after delivery and tell us promptly about visible transit damage, missing items or an incorrect delivery so we can investigate.

For Consumers, risk remains with Rising Edge until the goods come into the physical possession of the Consumer or a person identified by the Consumer, except where the Consumer independently appoints a carrier not offered by us and the law provides otherwise.

For Business Customers, risk passes on delivery to the agreed delivery location unless the quotation or order confirmation states otherwise.

Ownership of Products remains with Rising Edge until all sums due for those Products have been received in cleared funds. Until ownership transfers, a Business Customer must take reasonable care of unpaid Products and must not dispose of them in a way that prevents their identification.

9. Intended Use & Safety

Rising Edge training systems are designed for education, demonstration and industrial training. They are intended to provide practical learning using genuine industrial automation hardware in a controlled training environment.

Unless expressly agreed in writing for a separate engineered application, our training systems are not designed or supplied for direct incorporation into live production machinery, process control, safeguarding functions or other safety-critical applications.

Customers are responsible for ensuring users are appropriately supervised, trained and instructed for the activities being carried out and for following the supplied operating and safety information.

10. Three-Year Warranty

Every Rising Edge Automation training system includes a three-year warranty against defects in materials and workmanship under normal educational, demonstration and workplace-training use. The warranty period starts on the date the Product is delivered.

The warranty is provided by Rising Edge Automation Ltd, 48 Angerton Avenue, Newcastle upon Tyne, NE27 0TU, United Kingdom and, unless otherwise agreed in writing, applies to Products supplied within the United Kingdom.

The warranty is in addition to statutory rights. For Consumers, it does not affect rights and remedies available under the Consumer Rights Act 2015 or other applicable consumer legislation.

Full claim procedures, scope and exclusions are set out in the Customer Support & Warranty Guide.

11. Support, Repairs & Spare Parts

Our aim is to support Rising Edge Products throughout their practical service life. Technical support, repair services, genuine replacement components and suitable engineering-approved alternatives will be offered where reasonably practicable, subject to component availability, obsolescence, technical feasibility and any applicable charges.

Where work falls outside warranty, we will explain the proposed chargeable route and provide a quotation or price information before chargeable repair work begins.

Support enquiries should be sent to support@rising-edge.co.uk.

12. Business Customer Returns & Cancellations

12.1 Change-of-Mind Returns

Business Customers do not have an automatic right to return Products simply because they have changed their mind. We may agree a return at our discretion where the Product is unused, undamaged, complete and resalable. Any agreed restocking, inspection or carriage charge will be confirmed before the return is accepted.

12.2 Cancellation Before Completion

A Business Customer may ask to cancel an Order, but cancellation requires our written agreement once a Contract has been formed. If we agree cancellation after procurement, design, assembly or customisation has started, we may deduct or charge reasonable, evidenced and unrecoverable costs directly caused by the cancellation, including committed components, supplier cancellation/restocking charges, completed engineering or assembly work and non-recoverable carriage.

We will take reasonable steps to mitigate those costs, including cancelling or reusing components where reasonably practicable. Any balance of the Customer's initial payment remaining after the agreed cancellation costs have been accounted for will be refunded.

12.3 Bespoke Business Orders

Bespoke Products, customer-specific configurations and special-order components may have limited or no resale value. The quotation or order confirmation may therefore contain specific cancellation provisions for those items.

13. Consumer Cancellation Rights

This Section applies only where the Customer is a Consumer and a statutory distance or off-premises cancellation right applies.

13.1 Standard Products

For qualifying distance sales of standard goods, a Consumer normally has the right to cancel without giving a reason from the date the Contract is made until 14 days after the day the goods come into the Consumer's physical possession (or, for an order delivered in separate parts, 14 days after the final part is received).

To cancel, the Consumer must make a clear statement of the decision to cancel before the cancellation period expires. The Consumer may email support@rising-edge.co.uk, write to our registered office, or use our model cancellation form. Use of the form is optional.

13.2 Bespoke or Clearly Personalised Products

The statutory change-of-mind cancellation right may not apply to goods made to the Consumer's specifications or clearly personalised. We will identify any genuinely bespoke or personalised element before the Order is placed. A standard Rising Edge Product is not treated as bespoke merely because it is assembled after an Order is received.

13.3 Returning Cancelled Goods

Where the statutory right to cancel applies, the Consumer must return the goods without undue delay and normally within 14 days after telling us of the cancellation. Unless we agree otherwise or the goods are faulty, the Consumer is responsible for the direct cost of return. Goods should be packaged with reasonable care.

We may reduce a refund to reflect diminished value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods, where the law permits.

13.4 Refunds

Where a valid statutory cancellation is exercised, we will make the refund required by law, including the standard outbound delivery charge where applicable, using the original payment method unless otherwise agreed. For returned goods, we may wait until the goods are received back or the Consumer supplies evidence of return, as permitted by law.

These cancellation rights are separate from rights relating to faulty, misdescribed or damaged goods.

14. Faulty, Damaged or Misdescribed Goods

If a Product arrives damaged, is missing items, is not as described or develops a fault, contact us as soon as reasonably practicable so we can investigate and agree the appropriate route.

Warranty remedies are additional to statutory remedies. Consumers may have rights to reject, repair, replacement, price reduction or refund depending on the circumstances and timing under the Consumer Rights Act 2015. Nothing in these Terms limits those rights.

For Business Customers, any remedy will be determined under these Terms, the warranty, the accepted Order and applicable law. A request for prompt notification of visible transit damage is intended to help us pursue the carrier and does not remove rights that cannot lawfully be excluded.

15. Customer Responsibilities

Customers must use Products in accordance with supplied documentation and their intended training purpose, use the specified power arrangement, maintain a suitable environment and take reasonable care of the Product.

Warranty cover may be refused only to the extent that the claimed fault or damage was caused or materially contributed to by misuse, unauthorised repair or modification, incorrect wiring or power supply, unsuitable storage, external equipment or another excluded cause described in the Warranty Guide.

Where a return is authorised, the Customer must follow reasonable return and packaging instructions to reduce the risk of further damage in transit.

16. Intellectual Property, Software & Learning Materials

Rising Edge retains its intellectual property rights in product designs, enclosure designs, documentation, learning materials, graphics, website content, logos and branding unless expressly agreed otherwise.

A Customer who purchases a training system is granted a non-exclusive, non-transferable licence to use the supplied Rising Edge learning materials for its own internal education and training. Education providers and employers may reproduce reasonable quantities for their own learners, staff and internal virtual learning environment, provided the materials are not sold, published openly, sublicensed or redistributed outside the purchasing organisation and Rising Edge copyright/branding notices are retained.

Third-party software, licences, manuals and trademarks remain subject to the relevant third party's licence and intellectual property terms.

Example PLC programs, HMI projects, exercises and training resources are provided for learning and demonstration. They must not be assumed suitable for deployment to live industrial or safety-critical equipment without independent engineering review, risk assessment, testing and validation.

17. Liability

17.1 Liability That Is Not Limited

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of any obligation that cannot lawfully be excluded, or any other liability that applicable law does not permit us to exclude or limit.

17.2 Business Customers

Subject to Section 17.1, Rising Edge is not liable to a Business Customer for loss of profit, revenue, production, business, contracts, anticipated savings, goodwill or opportunity, or for indirect or consequential loss, except to the extent such exclusion is prohibited by law.

Subject to Section 17.1 and any different cap expressly agreed in writing, our aggregate liability to a Business Customer arising from an affected Order will not exceed the total price paid or payable to Rising Edge under that Order. This limitation is intended to allocate commercial risk fairly in light of the nature and value of the Products and remains subject to any statutory reasonableness requirements.

17.3 Consumers

If you are a Consumer, we are responsible for losses that are a foreseeable result of our breach of the Contract or our failure to use reasonable care and skill. We are not responsible for business losses where Products are supplied to you as a Consumer. Nothing in this Section affects statutory consumer rights.

18. Force Majeure

Neither party will be treated as in breach for delay or failure caused by circumstances beyond its reasonable control, including serious supplier disruption, transport interruption, industrial action, fire, flood, severe weather, utility or communications failure, epidemic, government action or comparable events.

The affected party must take reasonable steps to reduce the impact and resume performance. If a material delay continues for more than 60 days, either party may terminate the affected uncompleted part of the Order by written notice. For Business Customers, any refund or cancellation charge will reflect reasonable unrecoverable costs already committed before termination, after taking reasonable steps to mitigate those costs. Consumer rights are unaffected.

19. Complaints & Alternative Dispute Resolution

If something has not gone as expected, please contact support@rising-edge.co.uk with the Order reference, Product serial number where applicable and a clear description of the issue. We will acknowledge and investigate the complaint and aim to provide a clear written outcome.

If a Consumer remains dissatisfied, our final response will include information about any alternative dispute resolution or other resolution arrangement that is available and that Rising Edge is required to participate in at that time. Nothing prevents either party from seeking other rights or remedies available by law.

20. Data Protection

Personal information is processed in accordance with our Privacy Policy and applicable UK data protection law. This includes information needed to provide quotations, administer Orders, arrange delivery, maintain customer and accounting records, provide support and manage warranty or repair cases.

21. General & Governing Law

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

A delay or failure by either party to exercise a right does not automatically waive that right.

No person other than Rising Edge and the Customer has a right to enforce these Terms unless the Contract expressly states otherwise.

For Business Customers, these Terms and the Contract are governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction.

For Consumers, these Terms are governed by the laws of England and Wales, but this does not deprive a Consumer of mandatory protections or jurisdiction rights available under the law applying to them.

22. Contact Details

Rising Edge Automation Ltd
Registered in England and Wales, company number 16400711.
Registered office: 48 Angerton Avenue, Newcastle upon Tyne, NE27 0TU, United Kingdom.

Sales/general enquiries: info@rising-edge.co.uk
Support, warranty and complaints: support@rising-edge.co.uk
Telephone: 07454 769123
Website: https://rising-edge.co.uk